Sales, financing, inventory, staff management, and security all ran on one internet line, and a customer won’t wait around for a loading page to sign for a new car.

The MSP’s clients had constant carrier issues, high staff turnover and poor initial setups meant frequent disruptions, and senior engineers were stuck on endless vendor calls.

60+ locations needed continuous connectivity and a robust failover, while telecom costs had skyrocketed with rapid expansion.

30+ high-occupancy locations, overlapping vendors, confusing contracts, and significant overpaying across the portfolio.

A 50+ site logistics company needed 12 new branches online, with redundant internet and SD-WAN, before opening dates, across multiple carriers with no central coordination.

Pandemic-era VPN concentrators sized for 200 users were carrying 800+ daily sessions, home users bypassed corporate firewalls, and cloud traffic was backhauled through HQ.

Moving from on-prem PBX to hosted SIP, the carrier’s porting team missed scheduled number ports twice, taking business lines down.

EHR and imaging data moved to Azure and AWS, but remote clinics kept legacy 300 Mbps MPLS links, and users suffered lag while carriers pushed MPLS upgrades.

Consolidating on-prem data rooms into a data center, the client carried old and new circuits through cut-over, and double-billing quietly ran for four months.