MSP Partner
An MSP that wants to focus on IT
The challenge
The MSP’s clients had constant carrier issues, high staff turnover and poor initial setups meant frequent disruptions, and senior engineers were stuck on endless vendor calls.
The result
Thomson became the MSP’s exclusive partner for client core infrastructure, senior staff time recovered, client relationships improved.
The challenge
One of our MSP partners, experts in outsourced IT for SMEs, faced a recurring drain: their clients’ telecom carriers. High staff turnover on the carrier side and poor initial setups led to frequent service disruptions, and every disruption pulled the MSP’s senior staff into endless vendor calls.
What we did
We assessed each client’s actual needs, used our industry connections to secure precise, actionable quotes, and managed every project from start to finish, under a win-win split: we specialize in telecom, infrastructure, and internet, the MSP excels at managing IT environments.
The outcome
The MSP now relies on Thomson exclusively for their clients’ core infrastructure. Senior staff got their time back, and client relationships improved. In the words of their Director of Infrastructure: “Their fully documented implementation process saved our clients hours of troubleshooting.”