Financial Services
The data center move that kept billing
The challenge
Consolidating on-prem data rooms into a data center, the client carried old and new circuits through cut-over, and double-billing quietly ran for four months.
The result
$18,000+ in overbilling recovered, plus a disconnect-verification checklist and turn-up-to-billing verification for every future order.
The challenge
A financial firm ordered new circuits to its data center while keeping old links alive during cut-over, standard practice. What wasn’t standard: carriers activated the new circuits weeks early, triggering billing before use, while misrouted disconnect orders kept the legacy services billing too. Nobody had visibility into the demarc handoffs between old and new environments.
What we did
Our audit went through the circuit inventory and invoices line by line, matched billing start dates to actual turn-up, and chased the disconnect orders to completion.
The outcome
More than $18,000 in overbilling recovered, a carrier disconnect-verification checklist in place, and proactive turn-up-to-billing verification for every future order. New data center? You might pay for both old and new circuits longer than you think.