Quick overview
Thomson Technologies’ Connectivity Procurement delivers reliable, cost-effective internetand voice circuits tailored to your organization’s growth. We understand that connectivity is the foundation of digital transformation and that one size never fits all.
Our vendor neutral approach ensures you receive unbiased guidance, transparent options, and optimized pricing while maintaining control over your network infrastructure. We eliminate the need for multiple sales calls with numerous vendors.
Our Approach to Connectivity
Carrier‑Agnostic Circuit Procurement
We source business internet, fiber (DIA), and voice circuits from multiple carriers: AT&T, Spectrum, Frontier, CenturyLink, and others, without favoring any particular provider. Our experts compare coverage, bandwidth, redundancy options, and SLA terms across carriers. By reviewing fiber route data and installation timelines beforehand, we prevent delays and identify the most suitable services for your locations.
Transparent Cost
With deep market insight and established relationships across carriers, we negotiate pricing and contract terms on your behalf. The result is competitive rates, flexible terms, and custom solutions without hidden fees. We provide side‑by‑side comparisons of carrier quotes so you can clearly see cost, timelines, and contract details before making a decision.
End‑to‑End Project Management with your team
Once you select a solution, our project team supports your team on the entire implementation, from technical planning and permitting to coordinating with carriers and overseeing installation milestones. We manage site readiness, cut‑over schedules, and ongoing vendor communication, allowing you to focus on your business. Should issues arise, we handle escalations directly with high level carrier contacts to maintain uptime and accelerate resolution.
Ongoing Support and Monitoring
After deployment, we remain your single point of contact. We monitor circuit performance, review monthly invoices for accuracy, and renew contracts on favorable terms. As your business grows or changes, we reassess your connectivity needs and advise on upgrades or redundancy improvements.
Escalations and SLA Credit Recovery
When carriers fail to meet agreed service levels, we step in to advocate for you. Our team tracks SLAs and monitors outages and performance metrics to ensure carriers honor their commitments. In the event of chronic issues, we coordinate escalations through our carrier contacts to expedite resolution. We also handle the process of securing service credits for billing discrepancies or broken SLAs, ensuring that you receive the financial compensation you’re entitled to and that recurring issues are documented and addressed.
Why Connectivity Matters
AI and data intensive applications:
As telecommunications experts, we're committed to being your reliable partner. Our deep industry knowledge ensures your clients stay connected and business-ready at all times.
Scalability
Whether you’re opening new locations or migrating workloads to the cloud, we help you design and scale your network infrastructure with minimal disruption.
Case Study
Voice Migration to Cloud PBX / SIP
Goal:
Transition from on-prem PBX to hosted SIP trunks.
Situation:
Carrier’s porting team missed scheduled number ports twice, causing business line downtime.
Hurdles:
Porting windows are not aligned between the carrier and the UCaaS vendor.
No escalation contact: Port-out validation sat idle over a weekend.
Emergency workaround: Temporary call forwards to mobile devices.
Outcome:
Escalation process restored voice within hours.
Future ports used a mock port dry run system.
Created a cross-carrier escalation map and weekend coverage.
Takeaway:
Downtime during a number port isn’t just a carrier issue. Without escalation paths and mock ports, even the most meticulous planning can fail at go-live.